Posts Tagged Review

Dear Airtel please redirect me. I am waiting since forever.

Dear Airtel customer experience manager,

I am an internet  junkie since Rs 50 an hour for a 128kbps snail fast internet in a dingy cyber cafe days. One of the happiest day of  my life was when private telecom players like Airtel started broadband  services in India. I tried all of them and decided to stick with Airtel. For a hardcore internet junkie I still believe Airtel is the best. I am happy Airtel customer from past two years. Service is reliable and customer support is prompt and efficient. I do not remember regretting my choice and paying the premium for Airtel services  (remember BSNL is always cheaper 🙂 ).

Though I am a satisfied Airtel customer I often  face some really silly issues which make me cringe. Good thing is that most of them are not  I-want-to-change-my-service-provider type but more of why-Airtel-why kind. They are not be related with performance and downtime but are definitely spoiling my overall customer experience.

For example take  internet  usage update service. One trigger this whenever one cross his download limits. Since I am using Youtube as my cable-tv substitute I trigger this more often. This  services is expected to update me on my usage and redirect me to whatever I was doing. The problem is redirection never works! Not even after refreshing the page.

Next is online bill payment service. It never works on my fav browser! In fact whole Airtel website is Crome agnostic. My question is again: why. Why it is so hard for a top telecom player to get a cross browser  payment gateway. Only reason I can think of is a lazy IT department. I assume  like other  infrastructure Airtel  must be outsourcing the whole damn site and developing a website that works across all browser is no rocket science. And even if it is they money to pay for it and its worth every penny.

Last but not the least your triff plans. They suck big time. Selecting a right triff plan from Airtel site is harder then solving a sudoku. If I ask my father to do it I am sure I will never have a broadband connection. Again a why. Why selecting of plan have to be so hard. Why can’t we just give every customer  connection for some trial period and  suggestion a planing  after gauging his usage?

The things I mentioned above may not make or break deal for me for now but they will when other providers will improve in their services. But they are surely  damaging the  perception  of Airtel as a brand  and my overall customer experience.  The good thing is that this damage  can be easy managed and repaired and it will do not cost Airtel a fortune. All you have to do is to manage your IT service provider well and ask them to design your site for laziest and dumbest of the users.

I am just wondering if you can look into these trivial issues and see if something can be done.

Expecting better customer experience in future.

Satpal Parmar                                                                                           An otherwise happy customer


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My Kingfisher experience.


Hype and expectations can kill any experience. And this is what happen when  I took Kingfisher Red light to Bangalore  early this month. Actully in past three month I got opportunity to fly with three different flier. As Kingfisher enjoy highest brand equity among indian flier I wanted to experience the difference. So I choose to fly with Kingfisher though it cost me Rs 1500 extra . It was a mixed experience.

Check-in Counter

Beginning was not very auspicous. Kingfisher’s counter at Delhi airport’s new terminal was total mess. Unequipped ground staff  took 20 min to issue single  boarding pass while passenger moved  from one line to other.

In-flight service:

Seating space is no different from other flier though seats cover were much neater.In-flight entertainment was a huge disppointment. Same flimsy headphone and nothing much  to watch and listen. To kill time I asked for something to read and attendent offered me a year old flight magazine. Aah!  those flight attendent. Young , bright, slim and beautiful. Lazy too. Personally I feel they got a very hard and boring job to do and it damn hard to impress to all people all the time. I do not  know how they feel about that make-up and forced smile but I kind a hate  that.

gpmcpvxx03207jpgam1 If I compare this with other two  flier I think  Indian Airlines  had best in-flight services with well trained and courteous staff but it  interiors was shabby. In fact at one time I thought if  I am traveling in some third class taxi. I had better overall experience with Jet airways.

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Ghajini – Review

3/4 bollywood +3/16 kollywood +1/16 hollywood + beefy Amir!=perfection
3/4 bollywood +3/16 kollywood +1/16 hollywood + beefy Amir  =Imperfection

I have few confessions  to make before I comment  on this movie.

Confession 1: I do not think Amir Khan is  finest of all  actor. He is nowhere near to his  ‘prefectionist’  image created by spin doctors, his PR, and media. But I do think that he is a smart ass who know his shit. Being one of the oldest hand in industry he know  indian janataa and its preferences and like Ekta Kapoor and  SK ,  is  able to create  niche for himself.

Confession 2: I do not prefer long movies.Its very difficult  for me to  commit myself for  anything beyond 120 min. I  believe smalll is beautiful. Unless there exist a very convincing reason to make an epic I would like director whokeep their experiments  below 150 min.

Confession 3: I like directors’ who arefocused  to achieve  new level in single genre. To mix love, romance, drama,comedy, tragedy, voilence and goody-win-baddie message together is tough and expect  legendry director’s touch . Unless adirector/actor  took himself as legend I expect  them to stick to the basics. I do not prefer mass market stuff.

Confession 4: I prefer director who are particular about casting. Versatile actor is a myth. Every actor/actress have a strong impression or image associated  with him.It is director’s job to exploit and build on that image . Casting is a question of director’s integrity with character. Any director worth his salt would  make movie with actors and not for them.

Ok. Now I think, I am in position to declare that Ghajini is an ordinary and forgettable movie. The very kind , I will never talk about , keep in my library and watch again.With Ghajini  bollywod have mastered the much revered art of marketing. Rohan’s brought this concept to bollywood with KNPH, Chopras fueled it with Hum Tum and Dhoom,  SK took this  to higher levels with exellent maketing of ordinary filth OSO.  Amir with Ghajini mark the completion of capitalist take over of bollywood. From now onwards we can expect to  see superhit bakaas film more often.

Coming back to Ghajini, I had same expectations as I mention in my confessions. But both director and Amir  disappointed me. Few frames into the moview and I had  ‘I know the story’ moment. Rich guy falling in love with sweet-cute-honest street gal in the lead , ugly-dumb-beffy villain killing or raping  the gal  somewhere in the middle and  rich guy taking  (kutee !! main tera khon pee joonga type) revenge in climax.Yes  we all have seen this ,  many many times.  What I did not guessed  was apparent lack of chemistry between Asin-Amir and sheer lack of imagination on part of director  in naming the movie. I mean how could you name a movie after a lousy villain  and only a dumb ass can cast such a nobody after naming movie after him. Talking about love story, they never let it build  (pathetic screenplay), the moment I start feeling connected to it we had a pallid song /dance poping up from nowhere. Ghar prevesh was  the only scene where I felt my heart melting for   i-haves-een-it-before love story.

If you ask  me about Amir’s performance I would say I am equivocal.I do not know if  he did this role to satisfy every (old) actor’s natural  itch to experiment something  new/different  or he did this to debunk his actor-who-think (actor-of- classes)  image or he did to connect with masses. Whatever was the reason his performance  lack perfection.I wondt blame him for his acting skill as much as his selection for this role. Perfection is when no one replace you. But in Ghajini  I could definitely replace him with Sunny phaaji anyday. Sunny Deol could have done better job and may have looked more convincing  for a harvard guy turning into a beast type role along  with  blood glore and (kollywood style) violence they displayed on screen . For Amir, I would say great body  but I expect him to show some respect and honesty with the role and with audience.

Asin looks pretty, curvey and toned. She was comfortable working with ‘Mr.perfection’ and did a good job. But I would have prefered Genelia for her role. Genelia  look much more sponteneous and convincing  for such short sweet-cute-happy gal type roles.

Jiah Khan ( thanks god I have not watched Nishabd, ) with her zero size figure and tooti-footi hindi sucked. Its director’ s fault. When you are making a mass market movie you canot pick a ‘hanger’  best suited for catwalking in rags to do ‘any’ kind of  role.I feel sorry for her.I wish and hope  she will work hard next time .

Memento element  (short-term memory loss) was underplayed and there was nothing new and  suprising.  I would contribute this partly to the fact that I had already seen it before  and  to  director’s inablity to build-on and exploit the concept by adding something new to it.

Ghajani is a directorial failure. I do not know much about him but he did a patchy job.Film lack in casting,screenplay,editing and allmost everywhere. After having  all Hollywood/Bollywod/Kollywodd mixed maslala I had a very bad after taste.


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Year 2008 : What I read on web

What I was reading about in year 2008

What I was reading about in year 2008

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Year 2008 :Books

Best book of the year 2008. Reading this was like having intellectual orgasm.

Best read of the year 2008. Reading this was like having intellectual orgasm.

Year 2008 was a good year for my Library. I added around 150+ book to my collection , most of which were hardcovers editions. Unfortunately I manage to read very few books. This year I did more online reading then offline. I would definitely like to improve this equations. Moreover I observed a significant change in my reading taste. I moved-on from reading managment/business/leadership/self-help/formula based books to more deeper subject of human behaviour,philosophy (self-interest,morality,altruism,rationality,religion),quantum physics(butterfly effect,causality,entropy), Behaviourial economics (game theory,choas theory) and classic fiction. I attribute this shift to brilliant essays and articles by Robert I. Sutton ( Author Hard Facts) ,Steven D. Levitt (Author Freakonomics) and Nassim Nicholas Taleb (Author Black Swan) I read this year.

1. The Money Game by Adam Smith
If I have to recommend one book that gives best intro to investment world ,I will recommend ‘The money game’. Awesome book. It gives a unbiased and holistic picture of whole investing world.Highly recommend.
2. Origins of the Crash: The Great Bubble and Its Undoing by Roger Lowenstein
This book made Roger one of my fav author. Bold,factual and thought provoking invastigation of internet bubble.After reading this book no one will never be able to fully trust any commercial institution or managment of a company.
3. Bombardiers: A Novel by Po Bronson
4. Airframe: A Novel by Michael Crichton
5. Daughter of Fortune: A Novel (P.S.) by Isabel Allende
6. The Naked Manager by Robert Townsend
7. The Logic of Life: The Rational Economics of an Irrational World: Tim Harford
8. The Age of Paradox: Charles Handy
9. Enterprise One to One by Don Peppers and Martha Rogers
10. Perfect Enough: Carly Fiorina and the Reinvention of Hewlett-Packard by George Anders
Reading this book was bad idea. Badly written and lacking depth.

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