Customer feedback vs Product vision

there are two guiding principles that founders should use when considering over-riding their users.  First, when the feedback is in violation of a coherent set of product principles.  In the case of Dropbox, this was a unwavering focus on simplicity.  In the case of Aardvardk, a focus on social search being a conversation.  Second, founders should only have the confidence to develop these principles and  over-ride their users when they possess very strong domain knowledge.  When product-centric founders deeply understand their customer’s viewpoint and have tremendous customer emapathy, they have the right to make hunch-based product decisions rather than data-driven.

Source: Steve blank  vs Steve Jobs

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